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Legal
Effective: May 13, 2026 · Provider: AUGH UG i.G., Konstanz · Applies in addition to our Community Guidelines and Privacy Policy.
Note: This is an English translation of our German Terms of Service for the convenience of international users. In case of conflict, the German version is legally binding under § 305c BGB.
These Terms of Service (“Terms”) govern the use of the platform S'Up (website https://s-up.social and iOS app, collectively “the Platform”), operated by AUGH UG i.G. (in formation), based in Konstanz, Germany (“we” / “us”). Commercial-register entry at Amtsgericht Konstanz is filed; registration number and VAT-ID will be added in the Legal Notice once granted.
These Terms apply to all users — private and business accounts — and are a prerequisite for using the Platform. Deviating terms only become part of the contract if we have agreed to them expressly in writing.
By confirming your registration, a free usage contract for the basic functions of S'Up is concluded between you and us. Business accounts can additionally book paid premium features (see § 6).
Minimum age 16. The Platform is intended for users from age 16 and up. Use between 13 and 15 is only permitted with documented consent of a parent or legal guardian (Art. 8 GDPR in conjunction with § 7a JuSchG); we may request proof at any time. Use below age 13 is excluded. We will suspend accounts without documented consent.
Registration data must be truthful. Each person is allowed only one personal account; business accounts may additionally be created for a represented organization.
Our Community Guidelines apply as a binding part of these Terms. They conclusively define what content and behavior is prohibited on the Platform.
You retain all rights to content you create or upload on the Platform (posts, comments, photos, event descriptions, profile content). To enable us to technically provide, display, and secure your content for other users, you grant us a non-exclusive, worldwide, royalty-free, and sublicensable license, limited to the operation of the Platform: storage, display, technical adaptation for different devices, caching, backup, moderation, abuse detection. The license expires 30 days after deletion of your content or your account; backups may still exist within this period. Use of your content for advertising purposes outside the Platform is only with your express consent.
To enforce the Community Guidelines, we use the following tools: automated image detection (PhotoDNA via Microsoft for CSAM detection, Sightengine for nudity / violence / weapons / hate symbols), automated text detection (keyword blacklist + Mistral Moderation API), manual review by our Trust-&-Safety team, and user-driven reports via the in-app button and report@s-up.social.
Violations of the Community Guidelines lead — proportional to severity and frequency — to one of the following measures:
For every measure we take (content removal, visibility reduction, suspension, account closure), you receive a clear and specific statement of reasons, citing the violated Guideline, the measure taken, and your remedies (internal appeal under § 4, out-of-court dispute settlement under DSA Art. 21, lawsuit). Exceptions apply only where a statement would violate applicable law (e.g., ongoing investigations).
Notice-and-Action (DSA Art. 16). Anyone can report allegedly illegal or rule-violating content via the in-app report button or by email to report@s-up.social. We confirm receipt within 24 hours and typically decide within 7 days — for acute danger (e.g., CSAM, threats), immediately.
Internal complaint procedure (DSA Art. 20). If you disagree with one of our moderation decisions, you can file a free appeal within 6 months — by email to support@s-up.social with subject “DSA appeal”. The appeal is decided by a different person than the original decision-maker, within 14 days.
Out-of-court dispute settlement (DSA Art. 21). Additionally, you have the right to bring a dispute about moderation decisions before an out-of-court settlement body certified by the German Federal Network Agency (Bundesnetzagentur) under Art. 21 DSA. A current list is published on the Bundesnetzagentur website.
Trusted Flaggers (DSA Art. 22). Reports from trusted flaggers certified by the Bundesnetzagentur are processed with priority.
Any user may block other users at any time via the in-app function. Blocked persons can no longer contact the blocker, can no longer see their content, and are no longer displayed to the blocker. Blocks can be removed at any time.
Business accounts may book extended functions on a paid basis (pricing plans in the Dashboard). The first 30 days are free (trial). Billing is handled by Stripe Payments Europe Ltd., Ireland. The subscription auto-renews for the same period unless you cancel in time.
Cancellation (§ 312k BGB). You can cancel your subscription at any time, effective at the end of the current billing period. Cancellation is self-service via the cancel button in the Dashboard (`Dashboard → Subscription → Cancel`) or via the Stripe customer portal. In case of auto-renewal, the renewal-cancellation notice period is no more than one month, in line with § 309 No. 9 BGB.
For ticket purchases via S'Up we act exclusively as a technical platform and limited payment intermediary within the meaning of § 311 BGB. The contracting party for ticket purchases and event participation is the respective organizer — their identity and refund policy are clearly shown before checkout. Complaints, refunds, and reclamations are directed to the organizer.
Payments are processed by Stripe Payments Europe Ltd. Cancellations for canceled events are technically processed by us on the organizer's instruction; in dispute cases we mediate in good faith but are not obligated to refund payments already disbursed to the organizer.
Consumers have a statutory 14-day right of withdrawal without giving reasons (§§ 312g, 355 BGB) for paid subscriptions.
Early expiration for digital content (§ 356 (4) BGB). For paid Business features, the service begins upon your express consent immediately after payment. If during checkout you expressly consent to immediate execution and confirm your awareness that you thereby lose your withdrawal right, your withdrawal right expires upon full performance of the contract. Without this confirmation, the regular 14-day withdrawal right applies.
Compensation upon withdrawal. If you exercise your withdrawal right after the service has already been partially rendered, we may demand compensation under § 357a BGB, proportional to the contract time already used. Withdrawal can be declared informally by email to support@s-up.social.
What personal data we process and for what purposes is governed by our Privacy Policy. As part of content moderation, we process content and metadata for compliance with DSA, JuSchG, and StGB. Third-party providers: PhotoDNA (Microsoft), Sightengine (France), Mistral (France) — all under GDPR-compliant data processing agreements.
Recommender system (DSA Art. 27). Our Discover feed sorts events by the following parameters: your city and geographic radius, your interaction history (which events you have saved or attended), recommendations from your friend graph, and general popularity. You can adjust these parameters under Settings → Discover Feed or choose purely chronological sorting.
We strive for the highest possible availability of the Platform, but do not guarantee uninterrupted usability. Maintenance, updates, or technical issues may cause temporary outages.
We are liable without limitation for intent and gross negligence, for injury to life, body, and health, and under the Product Liability Act (ProdHaftG). For slight negligence, we are only liable for the breach of material contractual obligations (cardinal duties); liability is limited to the typical, foreseeable damage at contract conclusion.
For user-generated content (UGC), we are not independently liable as a hosting provider under §§ 7 ff. DDG — we are in particular not obligated to proactively monitor all content (Art. 8 DSA, § 7 (2) DDG). Upon specific notice of unlawful content, we will act without delay in accordance with § 4 of these Terms.
You can delete your account at any time yourself (Settings → Delete account). All your data will be removed from our production systems within 30 days; statutory retention periods (e.g., invoices) remain unaffected. You can export your data at any time in machine-readable format (Settings → Export data, Art. 20 GDPR).
We may terminate the contract without notice, in particular:
Before any termination without notice, you will receive — except where excluded for security or law-enforcement reasons — a warning and opportunity to respond. The procedural and statement-of-reasons obligations under § 3d and § 4 apply.
We may amend these Terms if necessary due to changes in the legal framework (DSA updates, GDPR clarifications, new case law), addition or removal of essential Platform functions, or to close regulatory gaps. We will inform you of every material change at least 30 days in advance by email and in your account.
The change only takes effect if you actively consent — either by express consent in your account or by continued use of paid functions after the effective date. If you do not consent, you may cancel the contract free of charge effective on the change date. Mere inaction does not constitute consent.
(This clause is BGH-compliant per BGH XI ZR 26/20 of April 27, 2021.)
German law applies, excluding the UN Sales Convention. For consumers with habitual residence in another EU state, the mandatory consumer protection of that state remains unaffected. Place of jurisdiction for disputes with entrepreneurs and merchants is Konstanz.
We are not obligated and not willing to participate in dispute settlement before a consumer arbitration body (§ 36 VSBG). Out-of-court dispute settlement regarding moderation decisions is handled separately under Art. 21 DSA (see § 4).
Effective: May 13, 2026 · AUGH UG i.G., Konstanz
Contact
Questions about these Terms: support@s-up.social
Content reports: report@s-up.social
DSA contact point (authorities / trusted flaggers): dsa@s-up.social